NLV Tracker

Terms of use and sale

Last updated 8 November 2026. Version 2026-11-08. These terms apply when you create an account and when you buy a plan. Versión en castellano.

1. Who we are

The NLV Tracker is provided by Bruno Bianchi Sarcone, trading as Spainguru, NIF ES60008662Y, Rafaela 9, 29009 Málaga, Spain ("Spainguru", "we"). Contact: hello@spainguru.es. See the legal notice for full details. A Spanish version (versión en castellano) says the same.

2. What the tracker is, and isn't

The NLV Tracker is an online tool to help you organise your own application for Spain's Non-Lucrative Visa: checklists, dates, reminders and each consulate's requirements, based on official sources and the experience of the Spainguru community.

It is not legal advice. Nothing in the tracker (texts, checklists, alerts, dates, calculations, budgets, videos or partner pages) is legal, tax or financial advice, and using it doesn't create a lawyer–client relationship. It doesn't replace advice from an immigration lawyer about your own situation. Requirements change without notice and each consulate and immigration office applies its own criteria: confirm them with your consulate or a qualified lawyer before acting.

You are responsible for your application, your decisions and the documents you submit. Spainguru doesn't guarantee that a visa or residence permit will be granted, or how long any decision will take.

3. Your account

You must be 18 or over. Give accurate information and keep access to your email secure: it's how you sign in. A plan covers one application, meaning you and the household members you add; don't share your account beyond them.

4. Free preview and plans

The preview is free. Full access is a plan per application:

• Monthly: €19 per month, charged when you subscribe and then every month on the same date until you cancel.
• 3 months: €29, 6 months: €39 or 1 year: €59, paid once. They don't renew. You can buy more time at any time and it's added after the time you have left.

Prices are in euros and include VAT where it applies. Your bank may add currency conversion fees. When a plan ends, your data is kept and the tracker goes back to the free preview until you choose a plan again. Emails about official changes at your consulate are free and don't need a plan. If you bought the earlier one-off full access, you keep it with no expiry.

If we change the monthly price, we'll tell you at least 30 days before it applies to your next renewal, and you can cancel before then.

5. Payment

Payments are processed by Stripe. Invoices are available from Billing in the tracker. If a monthly payment fails, Stripe retries it; your access continues for a few days while it does, and pauses if the payment doesn't go through.

6. Cancelling

You can cancel the monthly plan at any time, online, from Billing → Manage plan. Cancelling stops future payments; your access continues until the end of the month you've already paid. The 6-month plan doesn't renew, so there's nothing to cancel.

7. Right of withdrawal and refunds

If you buy as a consumer, you have 14 days from each purchase (a plan, more time or the renewal module) to withdraw from that contract without giving a reason. When you buy, you ask us to give you access straight away; under the law we could then charge for the days you used, but we refund the full amount if you withdraw within those 14 days. To withdraw, write to hello@spainguru.es (you can use the model form at the end of these terms). We refund you within 14 days, to the card you paid with, and your access ends.

After 14 days, payments already made aren't refunded, except where the law says otherwise. As a consumer you also have the legal guarantee that the service matches what we describe (Spain's consumer law, TRLGDCU): if it doesn't, tell us and we'll fix it or refund you.

8. Emails

We send the emails needed to sign in and to run your account. With a plan, we send reminders of your dates; and we tell everyone tracking a consulate when it changes an official requirement. You can switch reminders and alerts off on the timeline page. The Spainguru newsletter is separate and only if you ask for it.

9. Partners

Some links go to Spainguru partners (lawyers, insurers, translators and others). They pay Spainguru a listing fee or a commission when you become their client. You never pay more for coming through Spainguru, and with some partners you pay less thanks to our discount. Any service you buy from a partner is a contract between you and that partner, under their terms.

10. Acceptable use and community content

Don't misuse the tracker: no scraping or automated extraction, reselling, reverse engineering, attempts to access other accounts, or anything unlawful. If you share a community timeline or tip, it must be true and your own experience; you allow us to show it to other applicants without your name and to use it in aggregate statistics, and you can remove it at any time. We may moderate or remove content.

11. Intellectual property

The tracker and its content belong to Spainguru or its licensors. You can use them for your own application; the legal notice sets out what you may and may not do.

12. Changes to the service

We keep improving the tracker and updating its content. We may change or remove features, but we won't take away the core of what you paid for during a paid period. We aim to keep the service available but can't promise it will never be interrupted, for example for maintenance.

13. Liability

We work to keep the information accurate and up to date, but it's general guidance, provided as it is. To the extent the law allows, neither Spainguru nor its directors, employees, collaborators or partners are liable for any refusal, delay, cost or loss arising from an application or from decisions taken on the basis of the tracker, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't legally be limited (for example for wilful misconduct or gross negligence) or your rights as a consumer.

14. Suspension and closing your account

You can delete your account at any time from Help & notes → Your data; this also cancels a monthly plan. We may suspend or close accounts that break these terms, and if we close yours without cause during a paid period, we refund the unused part.

15. Changes to these terms

If we change these terms in a way that matters, we'll tell you by email or in the tracker at least 30 days before the change applies. If you don't agree, you can cancel before then.

16. Law and disputes

These terms are governed by Spanish law. If you're a consumer, you also keep the protection of the mandatory consumer laws of the country where you live, and you can bring a claim in the courts there; otherwise the courts of Málaga have jurisdiction. If something goes wrong, write to us first at hello@spainguru.es: we answer within 30 days.

Model withdrawal form